Frequently Asked Questions (FAQ)
Have a question or concern? Let our Frequently asked questions (FAQs) assist you in finding the right answers. Still can’t find a clear answer? We are here to help. Please visit our contact us page and we’ll get back to you as soon as possible.
Note: Brooch Bouquets do not apply to the above-stated timelines as these are custom made on demand items and require a consultation.
|Province or Territory||HST||GST|
|Newfoundland & Labrador||13%|
|Prince Edward Island||14%|
*For customers with tax-exempt status, please contact us toll-free at 1-866-511-KJ4U (5548)
Shipments outside of Canada – your invoice will be calculated without taxes. However, the taxation laws of the country you are shipping to will apply. Customs duties and import, local taxes and state taxes may be incurred. These rights and duties are not covered by KarenJane.Co. It is your responsibility to report and make any payments required by the authorities and laws of the country you are shipping to. All orders are payable in Canadian funds.
For the US the Flat Rate Standard Shipping is $25 CAD
For all other custom jewelry requests, please use our contact us page and we will review and get back to you as soon as possible.
Our statement jewelry is handcrafted fashion jewelry pieces made with .925 silver plated, 18kt gold plated metals and beads. All of our plated metals are nickel free.
Our leather jewelry is genuine leather with either sterling silver embellishments or stainless steel.
Our ties and pocket squares are all 100% silk.
Our scarves are 100% viscose and 100% polyester depending on the scarf.
Never use jewelry cleaner on statement pieces. Jewelry cleaners are too harsh and may contain abrasives.
It is strongly advised to remove your jewelry before using lotions, cosmetics, hairspray, perfume, swimming, bathing, doing household chores or using abrasive cleaners.
We strongly advise against exposing the jewelry to harsh chemicals, including ammonia, bleach, chlorine and salt water.
For Leather items use a mild soap like Dawn and a damp cloth to clean the leather. If you choose to protect your leather, test a small amount on an inconspicuous area of the piece first. The protectant may cause the leather to darken in colour. Avoid all oil-based protectants.
Small: 15.9 cm or 6.25”
Medium: 17.2 cm or 6.75”
Large: 18.4 cm or 7.25”
Small: 18.4 cm or 7.25”
Medium: 19.1 cm or 7.5”
Large: 19.7 cm or 7.75”
S/M: between 18.4 cm to 19.1 cm or 7.25” to 7.5”
M/L: between 19.1 cm to 19.7 cm or 7.5” to 7.75”
Should you wish to have a custom size created for any of our handcrafted bracelets, please visit our contact us page and we will review your request and get back to you as soon as possible. Also, read more about sizes here